contact and faq
why hasn't my mail club letter arrived yet?
the tradeoff of not charging $4 shipping for the mail club and only using a stamp is that sometimes the letters don't arrive right away! the usps often has delays (see the header at the top of their site) and because of this sometimes the letters take up to four weeks to arrive domestically and six weeks to arrive internationally. thank you for understanding. you are welcome to reach out after the four week mark of your shipping notification (if you're in the u.s.) or six week mark (if you're in a country outside the u.s.) and we can talk about next steps.
how long will my order take to process?
please allow for a processing time of roughly 3-7 business days. if you're buying a ready-to-ship item right around a launch, turn around time will be quicker. if you ordered a pre-order item (the listing detail and description will designate this) it will take between 4-6 weeks.
do you accept returns?
at this time i do not accept returns. however, i want to do everything in my power to have fully satisfied customers. if you have issues with your order, contact me with this form or at thelastkindlyhome@gmail.com. alternatively for the quickest response, contact me on instagram.
is xyz product returning?
i get many questions about this, especially about embroidered apparel. i do my best to bring products back eventually, but sometimes i enjoy working on new ideas. the best way to be in the know about products returning is to sign up for emails and to follow me on instagram.
how should i care for my apparel?
turn inside out and machine wash cold. use gentle cycle and mild detergent. do not bleach and do not iron on design. ideally air dry to preserve the design. can dry on low but this will not guarantee the design will keep for as long as it could.
how should i care for my glass?
what is the proper candle burning etiquette?
before each burn, make sure the wick is trimmed to 1/4 of an inch. burn candle for the first time all the way to the edge of jar to prevent tunneling. always keep an eye on the candle and keep it away from objects that could burn. burn for no longer than four hours at a time. my 4 oz candles are best used in a smaller room to optimize scent throw.
if you don't find your answer here, please send me a message on instagram or via this contact form.